Terms of Service

1. Acceptance

By accessing or using AutoElite (the "Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. Use of any part of AutoElite — including the marketing site, dealer portal, client portal, public APIs, and embedded widgets — constitutes acceptance of these terms.

2. The Service

AutoElite is a multi-tenant software-as-a-service platform for Canadian automotive dealers. It includes inventory management, the customer-facing marketplace at autoelite.io, dealer-branded customer portals, deal and contract workflows, document signing, service-department scheduling, billing integration, and related back-office tooling. We add, change, and remove features over time; we will not materially reduce the functionality of a feature you are paying for without reasonable notice.

3. Dealer responsibilities

The dealership account holder ("Dealer") is responsible for all activity that occurs under its account, including actions taken by staff members, sales advisors, technicians, finance managers, administrators, and any other invited users. Dealer must:

• keep credentials confidential and enable two-factor authentication where offered;
• promptly archive departing staff and revoke unused access;
• ensure that staff handling customer personal information have read and follow the Dealer's internal privacy policies and applicable consent requirements;
• obtain and document customer consent before uploading their personal information into AutoElite or contacting them by SMS, voice, or email through the Service;
• provide accurate inventory, pricing, and contract information to its customers;
• comply with all applicable Quebec, Canadian, and provincial laws (including the Consumer Protection Act, Loi 25 / PIPEDA, the OPC code, CASL, and provincial automobile dealer regulations).

4. Service availability

We provide AutoElite on a best-effort basis and strive for high availability, but we do not offer a service-level agreement (SLA) during free trials or on evaluation accounts. Paid plans may include written SLAs covering uptime, response time, and incident communication — see your plan's order form for specifics. Planned maintenance is announced in advance where practical; emergency maintenance may occur without notice.

5. Payment terms

Billing is processed by Stripe. Subscriptions are charged monthly or annually in advance based on the plan selected. Usage-based add-ons (such as SMS, voice minutes, AI inference, and document storage above plan limits) are billed in arrears. If a charge fails, the account enters a past-due state and we follow a three-touch dunning sequence over seven days; continued non-payment may result in suspension of paid features. All fees are exclusive of applicable taxes, which are calculated and remitted per jurisdiction.

6. Cancellation and refunds

You may cancel your subscription at any time from the billing dashboard. Cancellation takes effect at the end of the current billing period. After cancellation, your account enters a 30-day grace period during which you can export your data as CSV files. After the grace period ends, dealer data is permanently purged according to our retention policy, except for records we are required to retain by law (such as financial transaction logs and audit trails). No refunds are issued for partial billing periods. See our retention policy for the full schedule of what is kept and for how long.

7. Acceptable use

You agree not to: send unsolicited bulk messages or spam; perform automated bulk scraping of the marketplace, public listings, or any other Service surface; attempt to access accounts, data, or systems you are not authorized to access; reverse engineer or interfere with the Service; or use the Service to violate any law. For outbound SMS, voice calls, or other direct communications with customers, you must obtain and document customer consent in accordance with applicable laws (including Canada's Anti-Spam Legislation and the Telecommunications Act). We may suspend accounts that violate this section without prior notice.

8. Intellectual property

Dealer data. Dealer retains all rights, title, and interest in and to the data it uploads or generates within the Service ("Dealer Data"), including its inventory, customer records, contracts, photos, and reports. Dealer grants AutoElite a limited, non-exclusive licence to host, copy, transmit, display, and process Dealer Data solely to operate the Service for the Dealer's benefit. AutoElite makes no claim of ownership over Dealer Data.

AutoElite platform. The Service itself — software, source code, user-interface designs, trademarks (including "AutoElite"), documentation, and aggregated or anonymized analytics derived from operating the platform — is and remains the exclusive property of AutoElite Technologies Inc. and its licensors. Nothing in these Terms transfers ownership of the platform to the Dealer.

Feedback. If Dealer submits suggestions, feature requests, or other feedback, AutoElite may use it without restriction or compensation to improve the Service.

9. Limitation of liability

To the maximum extent permitted by law, AutoElite's aggregate liability arising out of or related to these Terms or the Service is limited to the total fees paid by you to AutoElite in the twelve (12) months preceding the event giving rise to the claim. In no event will AutoElite be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility of such damages.

10. Termination

By Dealer. You may terminate at any time by cancelling your subscription, as described in Section 6.

By AutoElite. We may suspend or terminate your access if you materially breach these Terms (including non-payment, violation of the acceptable-use section, or use that exposes AutoElite or its other dealers to legal or security risk). Where the breach is curable, we will provide notice and a reasonable opportunity to cure before terminating. Where the breach is serious — for example, illegal activity or active abuse of the platform — we may suspend immediately and follow up with notice.

Effect of termination. Upon termination, Dealer's right to access the Service ends. Sections that by their nature should survive (payment obligations, intellectual property, limitations of liability, governing law, and dispute resolution) survive termination.

11. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of laws principles. The parties agree that the courts of the Province of Quebec, judicial district of Montreal, have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, subject to any mandatory consumer-protection rights that a customer or party may have under applicable law.

12. Contact

For legal notices or questions about these Terms, contact us at [email protected].